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Market and Customer Insights Analyst

CollinsonQuarry Bay

18 days ago

Job type

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Job description

We use our expertise and products to craft customer experiences. Our range of services helps global brand acquire, engage and retain choice-rich customers.

Registered address : 3 More London Riverside, London, SE1 2AQ, United Kingdom.

We are looking for talent to join our Airport Dimensions team. Airport Dimensions has a rapid growing network of locations at the world’s leading airports across the United States, United Kingdom, Middle East & Asia Pacific. We provides award-winning hospitality services tailored to the specific needs of passengers and has developed value-added experiences for over 50 airport and airline partners.

We are offering......

Hybrid work arrangement (work from home / office)
16 weeks Maternity / 14 days Paternity Full Paid Leave
Discretionary Bonus
Free Priority Pass Membership (unlimited airport lounge access)
And more......

About this role...…

As part of the Strategy Team, the candidate’s work will feed into and support the strategic development and decision making process for the business. For that reason, fluency, accuracy and ability to interpret data and insights is key to their success.

Competitor and Airport Insights

Track and communicate airport and competitor news and insights

Undertake desk research on competitors and support the development of competitor or profiles and analysis

Research and track performance trends and developments across target airports including AI applications

Create an accessible library of competitor content, metrics and insights

Coordinate with colleagues undertaking similar work to ensure alignment and synergies

Leverage existing AI tools to enhance insight outputs (process, analysis, presentation, visualization etc.) and make recommendations for the strategic application of AI tools to transform our competitor insight capability

Airport Experience (AX) Research Program

Adopt and support annual and ongoing development of the AX Program

Manage / support initial program analysis and outputs

Support the strategic (project based) and execute the tactical application of AI tools to enhance AX outputs, driving both process efficiencies and enhanced outputs

Recommendations for enhancements and future development

Migration of the AX data model to the data lake

Ongoing ad hoc requests support

Data Lake Support

Identifying and proposing new sources of market data which may support our wider insight ambitions

Provide analytical and business support to data lake projects as defined and agreed

Lounge Profile Register project support

Act as project support and input AI subject matter expertise on how AI and Machine Learning can enhance data lake outputs

Static Information Management

Own and maintain a register of static data about the lounges and other business areas, so as to ensure that accurate data and a single source of the truth is accessible, both manually and in automated form

Make recommendations as to how static data can be better managed and developed across the business and how AI tools can be applied to drive greater efficiency and accuracy with this process

Other

Maintain a globally accessible library of insight content and resources

Other ad hoc insight and desk research projects as briefed

Provide ad hoc analyses support for products and projects

Monitor related external AI developments and their potential application and impact on AD

Support management, admin and BD task as required from time to time (e.g. BD / Pitch administration and support)

You might fit for the role if you have...…

Tertiary qualified in business, analysis or travel / tourism related fields

2 – 5 years’ experience relevant experience in the airport, travel and insights sectors

A strong analytical mind and a love for numbers, with strong business interpretation skills

Advanced MS Excel and analytics skills and other relevant software such as Tableau / Power BI and SQL would be advantage

Passionate about travel and airport hospitality

Fluent English, articulate with stylist written / spoken skills

Confident and comfortable to work with senior management and to be able to respectfully challenge them where your insights work supports

Creativity with generating outputs and documents

Experience with and passion for working with AI tools and the role they can play in the business

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Analyst • Quarry Bay

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