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High-End Business Retail Manager

CHANELHong Kong

16 days ago

Job description

Key Responsibilities :

Maximize the High end Business Opportunity

In collaboration with the regional and high end SME,, He / she will oversee the sales performance measurement and monitoring, High-End experience, and customer requests including Bespoke projects.
Perfectly anticipates, prepares and organizes exclusive high ticket presentations and client previews
Formulate an agile platform to share synergies and expertise (Business intelligence)
Drive the HE allocation strategy for local market with merchandising partner in the forecast, assortment and logistic. Fill the gap between marketing knowledge, workflow to business impact
Client intelligence and knowledge to complete the holistic thinking of retail approach

Ultimate High End Client experience

Provide direction on High level strategy with the HE expert team in achieving high end target

Analyze all relevant High End KPIs and implement all necessary actions with the aim of elevating the Client Engagement and boost overall sales performance

Creation and Cultivation of exceptional client experience and pampering to ensure high end clients recruitment, retention and reactivation, through close collaboration with marketing counterpart

To create and animate High end experience and engagement touchpoints with high end targets on BESPOKE, Remote presentation, international and regional event experience to high end clients

Gives feedback on competition, market trends and client feedback regarding our creations

High end Client Relationship & Portfolio Development

Establishes action plans and strategies to increase and develop his / her client base, in collaboration with local and regional HJ team, to treat existing high ticket clients, upgrade high potentials, and regain lost clients

Efficiently develops the client portfolio, notably through networking outside the boutique.

Grow HJ business through partnership with external party / other division collaboration. Work in partnership with Marketing manager (HE) in exploring partnership and collaboration with external partners : auction houses, art galleries, private clubs, hotels, department stores

Work with HE mobile expert to grab and capture business opportunity.

Leverage with Watches & Premium Jewellery business and develop a healthy ecosystem for customer upgrade

High end Community Animation

To grow and give direction and encompass to the HE community, aim to increase level of HE competence in areas of client experience, relationship building and lifestyle experience such as Art and culture content.

In-depth knowledge and connection to Arts & Culture; Inspire and infuse team on art & culture and collectibles includes different cultures around the world, charity, ballet, music, auction etc.)

Animate the community, design, and implement gathering to get through different milestone together Help to execute CRM regular dashboard by using of provided template

Strategize the HE community, track sales and KPIs for retail performance manager to action and provide constructive feedback to senior retail manager.

Role Specifications :

University graduate

10+ years working experience in CRM / Business development, either luxury field or other high-end industry

High Jewelry business exposure is essential

Experience in luxury retail / client centric role is preferred

Previous experience in merchandising of luxury good and service-related industry preferred.

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Manager • Hong Kong

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