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Claims Officer / Claims Assistant (Travel Insurance / Personal Lines)

Zurich Insurance CompanyHong Kong, HK

30+ days ago

Job description

Job Summary

To handle personal line claims focusing on Travel
With low levels of supervision to manage standard complex (medium / high severity / complexity) claims in the most effective, efficient way whilst delivering a customer centric claims service in a manner which supports Zurich Basics

Job Accountabilities

Responsible for personal line claims focusing on Travel

Review, resolve and proactively finalize claims within authority limits ensuring settlement at an optimum level

Provide technical support to the team

Assist the Claims Manager in managerial tasks and other ad hoc tasks

Adhere to local regulatory and governance requirements throughout the life of the claim to ensure that we make decisions using the right standards

Compliance with customer protocols / service charter

Job Qualifications

Preferably Bachelor degree or above; Diploma holder with solid relevant working experience will also be considered

2 years or above experience in Travel and Personal Lines claims

Experience in travel and / or Retail Property claims with good customer service skill is a must

Achieved the recognised industry standard (e.g. Senior Associate of ANZIIF)

Technical knowledge of products and services

Good technical claims handling knowledge in claims handling, preferably travel claims

Understand local legislation and legal liability

Understand industry standards and protocol

Knowledge of claims agreements

Interpretation of policy over Knowledge and application of the litigation process

Good command of written & spoken English & Chinese (including Cantonese & Mandarin)

Data analytical skill is preferred

Be able to articulate how to prioritise and work to deadlines

Desire to learn and be flexible to business change

Candidates with less experience can be considered as Claims Assistant

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!

Join us as we constantly explore new ways to .

Location(s) : HK - Hong Kong

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Assistant Officer • Hong Kong, HK

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