Counter Services Officer (Teller)

Job description

Role Overview :

Attractive basic salary with monthly counter service allowance

Healthcare insurance coverage including yourself and your family

Retirement benefit scheme with employer’s contribution

Employee Share Purchase Plan

Work-life balance : 18 days paid annual leave plus other categories of leave entitlements e.g. birthday, marriage, maternity and paternity, study, volunteer work

Preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price

Recognizable corporate training and development program

Progressive career advancement opportunities

Principal responsibilities

Provide quality service through efficient and customer-friendly counter transactions

Deliver banking services and solutions by understanding customer needs and making appropriate referrals

Support branch operations and services and adhere to relevant guidelines and procedures

Promote e-service registration and improve penetration, and deliver Multi-Channel (especially digital) Engagement at bank hall

Support the excellent service delivery and ensure remarkable customer experience

Be a change agent to drive business and servicing model transformation

Ideal Profile :

Associate degree / Higher diploma holder; or HKCEE / HKDSE (with at least five subjects at Grade E / Level 2 / "Attained" or above including Chinese, English and Mathematics) plus work experience; or less academically qualified candidates with relevant work experience will also be considered

Strong service orientation with good interpersonal and communication skills

Self-motivated, attentive to detail, eager to learn with positive attitude

Strong level of customer-centric mindset with dedication to deliver exceptional quality services for customers and flexibility to cope with the ever-changing business transformation

Proficient in both English and Chinese, with ability to communicate in Putonghua is an advantage

Candidate with more experience will be considered as Counter Services Supervisor or Counter Services Leader