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Customer Services Officer (Contract role)
KOS International LimitedHong Kong30+ days ago
Job descriptionHigher diploma or degree holder, or relevant experience in a related field Strong interpersonal and communication skills, with fluency in Cantonese and English; proficiency in Mandarin is a definite advantage At least 1 year of experience in customer service or teller roles Customer-focused mindset with a dedication to delivering high-quality service Self-motivated and adaptable to a service-oriented environment Experience in the MPF sector is a plus Fresh graduates are encouraged to apply
Job Description
Responsibilities
- Deliver prompt and effective support to clients regarding inquiries and issues related to MPF administration, both verbally and in writing
- Provide professional responses and suggest solutions to customer inquiries
- Collaborate with other departments to address customer inquiries and follow-up, which may involve gathering additional information or conducting investigations
- Assist other teams as needed in resolving inquiries or complaints
- Take on ad-hoc projects as assigned
Requirements
Interested parties please send your application letter and full resume with current / expected salary and availability by clicking "Apply now".
Information collected will be treated in strict confidence and only be used for recruitment purposes.
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Customer Service Officer • Hong Kong