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Officer, Life Claims
Prudential plcHong Kong18 days ago
Job descriptionF. 5 or above, preferably with 1-year relevant experience gained from life insurance industry Fresh graduates will also be considered Effective communication in English and Cantonese Proficient in MS Office and Chinese typing A good team player who is eager to learn and strive for improvement Attention to details with high accuracy rate Good communication and interpersonal skills
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Job Responsibilities :
- Assess minor cases with main focus on product of individual life insurance.
- Handle related claims correspondence including payment and decline letters.
- Provide verbal & written enquiry support to internal customers including client’s enquiry through agents.
- Follow up on additional supporting documents to facilitate the decision on underwriting, compliance and premium financing after case submission
- Prepare and check decline / after investigation letters
- Approve claims cases within TAT
- Conduct claims investigation
- Prepare tailored made letters (including decision and investigation letters)
- Respond to agents' enquiries and other agent related enquiries
- Handle ad hoc assignments from management
Job Requirements :
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Officer • Hong Kong