Officer, Life Claims

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Responsibilities :

• Assess minor cases with main focus on product of individual life insurance.
• Handle related claims correspondence including payment and decline letters.
• Provide verbal & written enquiry support to internal customers including client’s enquiry through agents.
• Follow up on additional supporting documents to facilitate the decision on underwriting, compliance and premium financing after case submission
• Prepare and check decline / after investigation letters
• Approve claims cases within TAT
• Conduct claims investigation
• Prepare tailored made letters (including decision and investigation letters)
• Respond to agents' enquiries and other agent related enquiries
• Handle ad hoc assignments from management

Job Requirements :