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Rooms Division Training Manager
Regal Hotels InternationalHong Kong30 天前
职位描述Bachelor’s degree in hospitality management, education, or a related field is preferred. Proven experience in training and development, preferably in the hospitality industry. Strong knowledge of hotel operations, customer service, and safety protocols. Excellent presentation and facilitation skills. Effective communication and interpersonal skills. Proficiency in training assessment and evaluation methods. Proficiency in hotel PMS and data analysis tools Holder of the following Recognized Trainer Certifications are highly welcome : Hospitality training certification (Any recognized program) Local hospitality qualifications
Job Responsibilities :
Responsible for developing, delivering, and coordinating rooms division departmental training programs. To ensure that employees acquire the necessary skills and knowledge to provide exceptional service to guests and meet the hotel’s operational standards.
- Identify training needs and objectives for rooms division, including front desk, housekeeping, concierge, reservations and operator.
- Develop comprehensive training programs, materials, and resources to meet these needs.
- Facilitate training sessions for room division staff through presentations, hands-on activities, and workshops.
- Educate employees on standard operating procedures, safety protocols, and emergency response plans.
- Provide training for supervisory and management staff on leadership skills, team management, and effective communication.
- Assess the effectiveness of training programs through evaluations, quizzes, and observation of employee performance.
Job Requirements :
Rooms Division certification (e.g., CRDE or equivalent)
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Manager • Hong Kong