Production Support Engineer (L1 / L2)

We are seeking a Production Support Engineer to join a fast-paced, technology-driven team focused on delivering a seamless customer experience. In this role, you will play a critical part in ensuring the stability and reliability of production systems. You'll monitor live environments, diagnose and resolve technical issues, and collaborate closely with development and infrastructure teams to keep systems running efficiently.

Responsibilities :

Monitor production systems and proactively identify and resolve issues

Collaborate with developers and engineers to ensure smooth operation of the production environment

Automate and streamline support-related processes and tasks

Provide Level 1 technical support and escalate when needed

Perform root cause analysis of production incidents and implement long-term solutions

Develop scripts and tools to support automation of routine tasks

Create dashboards and reports to illustrate system health and performance

Design and maintain troubleshooting procedures and documentation

Requirements :

Bachelors degree or higher in Computer Science, Engineering, or a related field from a top-tier university

3+ years of relevant work experience

Strong proficiency with Linux and shell scripting

Solid knowledge of databases such as MySQL and PostgreSQL

Experience with monitoring tools such as Prometheus, Grafana, and ElasticSearch

Familiarity with containerization technologies, especially Docker and Kubernetes

Proficiency in Python for automation and scripting tasks

This is an excellent opportunity for a detail-oriented engineer with a passion for system reliability and automation to have a tangible impact on a mission-critical environment.