Service Executive

Responsibilities :

• Greet and interact with customers in a professional manner
• Identify needs, product interest and enquiries of arriving customers
• Reassure customer acknowledge on the timeline, that they will be served by the next available staff
• Ensure sales team members availability and ready to serve the customers
• Handle and manage any potential queue issues, provide amenity to queuing customer if needed
• Arrange and verify walk-in customers’ appointment
• Maintain good communication with the team, escort customers entering the store and ensure them without having left unattended
• Provide feedback to in-charge on queue and Tally management
• Update customer appointments throughout the day and record accordingly
• Recognize each VIP customers and greet them by their name
• Serve aftersales and Web-To-Shop customers
• Support cashier job duty when no other available staff
• Assist in general store operations and activities Requirements :
• Relevant work experience in retail sales / stock management / customer service field
• Cheerful, helpful and ability to perform company’s standard of customer service
• Assertive and possess good understanding of floor operations
• Proactive, good team player, good communication skill
• Good common sense on problem-solving
• Fluent in both verbal and written English, Cantonese, and Mandarin