Premier Customer Service Advisor
YOOX NET-A-PORTER GROUPHong Kong SAR, China- serp_jobs.job_card.full_time
Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London, Milan and Hong Kong, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns.
We have 9 distributions centres and 11 Customer Care centres who work with in 11 different languages and re available 24 / 7, 365 days a year.
Operations are now seeking a talented Premier Advisor to join the team. Some of the essentials for you to know are :
Location : Tsing Yi Office
Department Size : 9
Reporting into : Premier Manager
Besides a competitive salary, we can offer you :
Performance bonus schemes dependant on the type of role you are in
Our famous staff discount along with exclusive staff sales
MPF plus voluntary contribution from the company
Multi-purpose insurance
Rental Reimbursement Program
A chance to be part of a fun and caring team that support each other
Here is a breakdown of what you’ll be doing :
Utilize software to plan drivers’ routing and ensure maximum cost-efficiency
Ensure orders are processed accurately and within the agreed service levels
Anticipate, identify, and resolve problems that could potentially delay the fulfilment of deliveries
Facilitate customers’ delivery and return arrangements
Handle customer enquiries, complaints and follow up on orders via email and telephone, in a professional manner in line with our brand image
Assist drivers on the run with instant support
Cooperate within the Premier team and with other teams to tackle challenging situations
Collaborate with external courier service when necessary
Perform any ad hoc duties assigned by manager
The type of person we are looking for :
Exceptional customer service and communication skills
Excellent time management skills and the ability to meet strict deadlines
Proficient computer and analytical skills
Candidates with customer service experience will be an advantage
Fresh graduate will be also considered