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Manager, Customer Experience Assurance
HKTHong Kong HK, HK30 天前
职位类型
- serp_jobs.job_card.full_time
职位描述Degree holder in Electronic Engineering, Telecommunication or equivalent Minimum 10 years' experience in Telecom and Mobile Network industry Good programming skills – Python, Shell, SQL etc is an advantage Strong analytical mind, self-motivated and able to work under tight schedule Good command in Cantonese, English and Mandarin Candidate with less experience will be considered as Engineer
Your Role
- Perform big data analysis to enhance Network Performance and Customer Satisfaction
- Design & invent tools and measures over advanced 5G / 4G network to early detect customer problems and to improve customer experiences
- Support Network Benchmark projects and system AI development projects
- Execute real-time VIP and Corporate complaint analysis and handle IOS / Android based Apps in a challenging environment
- Advanced E2E customer experience and network performance analysis & resolution
- Enable AI-based trend analysis over network Big Data to monitor and assure excellent performance over networks, customer groups, device models, handset applications, and other different dimensions.
To Succeed in the Role
Work Location : Hong Kong
We offer competitive salary package with attractive benefits, including no less than 14 days Annual Leave, Medical Insurance and Discretionary Bonus. If you have the desire for an exciting and rewarding career, please click APPLY NOW or apply by sending your resume immediately to , quoting your present and expected salary.