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Manager, Quality and Operation Control (Loan and SME)
Dah Sing Financial GroupHong Kong15 天前
职位描述Post-secondary education with at least 5 years’ relevant experience, preferably in banking, telemarketing or customer services related area Familiar with banking products, loans products and SME & operation flow Capable of working independently with good analytical & logical mind Good people management, staff coaching & training skill Capable of interacting with business partners, both internal and external Detail minded and good team player Excellent reading and writingmunication in English Excellent presentation / mand skill in both English and Chinese
Responsibilities
- Help to prepare operation risk / pliance related report, ensure timelypletion of quality control and risk assessment
- Regular call quality & call monitoring support to ensure the team meeting the quality standard andply with regulatorypliance
- Conduct regular visit to branch and outreach site for health checking on daily operation process
- Handleplaints investigation, analystplaint case and provide proper feedback to frontline staff
- Provide regular training / coaching to frontline staff on the control perspective
- Handle Ad-hoc task assigned by Senior Manager of respective section
Incumbent Requirements :
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Operation Manager • Hong Kong