Description
The opportunity
- The customer is the focus of everything we do, and millions of end users rely on our products and services daily. We believe in the value of empowering our Assistant Manager / Product Consultant with the resources to enhance and achieve our business performance objectives for the future of our business, which is why we need you.
Responsibilities
Provide effective solutions to enquiries / complaints via various service channels in a proactive and professional manner with tactful customer service skills.Ensure compliance with all relevant policies, procedures, and regulations.Ensure accuracy and compliance of all requests to be completed with good quality standards.Provide coaching and feedback to team members to help them improve their performance and achieve their individual goals for the team success.Maintain high levels of employee engagement and satisfaction by providing regular feedback, recognition, and opportunities for development and growth.Develop and maintain strong relationships with internal and external stakeholders, including customers and other departments within the organization.Cooperate with other teams and team members to ensure timely resolution of customer requests and problems.Support to management and recommend productivity / service improvements.Support ad-hoc tasks to achieve desired results of business needs.Partner with operations on new initiatives and identify efficiencies improvement opportunitiesProvide training or coaching to staff for service improvement.What motivates you?
You obsess about customers, listen, engage and act for their benefit.You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.You thrive in teams and enjoy getting things done together.You take ownership and build solutions, focusing on what matters.You do what is right, work with integrity and speak up.You share your humanity, helping us build a diverse and inclusive work environment for everyone.What we are looking for
Bachelor’s degree in Business Administration, Communications, or a related field5 years+ of experience in customer service environment, with at least 2 years+ in supervisor roleStrong leadership and management skills, with a proven track record of achieving results through othersExcellent communication, interpersonal, and customer service skillsFluency in English and Cantonese (Written & Read)Excellent Excel, PPT, Word skillsGood teamwork spiritWhat can we offer you?
A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Our commitment to you
Values-first cultureWe lead with our Values every day and bring them to life together.
Boundless opportunityWe create opportunities to learn and grow at every stage of your career.
Continuous innovationWe invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.
Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.
Manulife is an Equal Opportunity Employer
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