Senior Regional IT Analyst

Key Responsibilities

• First point of contact for support or service calls on a daily or weekly basis.
• Provide day-to-day supervision of team members, ensuring work is allocated and completed effectively and to the required standards. Provide Hardware and Software support both locally and remotely for all Ogier Jurisdictions and escalating appropriately.
• Complete daily Operational task and manage all calls in accordance to the Service Desk process and procedures.
• Provide support and set up for presentations, video conferencing and telephone conferencing both on and off site.
• Ensure that the Technical Support Team Manager is notified of any on-going faults and training related support calls across all jurisdictions.
• Liaise with the wider Support Team regarding outstanding calls and managing customer expectations.
• Provide excellent customer service at all times striving to exceed client and business expectations.

Skills, Knowledge and Expertise