Perform front desk supervisory duties including hotel guests check in & check out, enquires and cashier;
Greet VIP guests ;
Assist the Langham Club, Business Centre and Guest Services areas whenever necessary;
Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures;
Promote hotel facilities including Health Club, Business Centre and F&B outlets;
Follow up on amenities order on a daily basis;
To provide on-the-job training to new colleagues;
Handle ad hoc projects assigned by the management
Requirement .
Minimum 3 years working experience in hotel industry (Minimum 1 year for Supervisor)
Diploma or above
Independent & confident to work under pressure
Good interpersonal skills
Good team player with excellent communication skills in both English & Chinese
Additional language would be an advantage
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Front Desk Supervisor • Hong Kong
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