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Front Desk Supervisor
The Langham, Hong KongHong Kong30+ days ago
Job descriptionMinimum 3 years working experience in hotel industry (Minimum 1 year for Supervisor) Diploma or above Independent & confident to work under pressure Good interpersonal skills Good team player with excellent communication skills in both English & Chinese Additional language would be an advantage
Job Summary
- Perform front desk supervisory duties including hotel guests check in & check out, enquires and cashier;
- Greet VIP guests ;
- Assist the Langham Club, Business Centre and Guest Services areas whenever necessary;
- Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures;
- Promote hotel facilities including Health Club, Business Centre and F&B outlets;
- Follow up on amenities order on a daily basis;
- To provide on-the-job training to new colleagues;
- Handle ad hoc projects assigned by the management
Requirement .
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Front Desk Supervisor • Hong Kong