Front Desk Supervisor

Job Summary

• Perform front desk supervisory duties including hotel guests check in & check out, enquires and cashier;
• Greet VIP guests ;
• Assist the Langham Club, Business Centre and Guest Services areas whenever necessary;
• Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures;
• Promote hotel facilities including Health Club, Business Centre and F&B outlets;
• Follow up on amenities order on a daily basis;
• To provide on-the-job training to new colleagues;
• Handle ad hoc projects assigned by the management

Requirement .