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Front Desk Supervisor
Front Desk SupervisorThe Langham, Hong Kong • Hong Kong
Front Desk Supervisor

Front Desk Supervisor

The Langham, Hong Kong • Hong Kong
30+ days ago
Job description

Job Summary

.
  • Perform front desk supervisory duties including hotel guests check in & check out, enquires and cashier;
  • Greet VIP guests ;
  • Assist the Langham Club, Business Centre and Guest Services areas whenever necessary;
  • Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures;
  • Promote hotel facilities including Health Club, Business Centre and F&B outlets;
  • Follow up on amenities order on a daily basis;
  • To provide on-the-job training to new colleagues;
  • Handle ad hoc projects assigned by the management
Requirement .
  • Minimum 3 years working experience in hotel industry (Minimum 1 year for Supervisor)
  • Diploma or above
  • Independent & confident to work under pressure
  • Good interpersonal skills
  • Good team player with excellent communication skills in both English & Chinese
  • Additional language would be an advantage
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Front Desk Supervisor • Hong Kong

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