Service, Advisor I
AIA International Limited.Hong Kong30 天前
职位描述Documents call activities in system Documents follow up items in log sheet or send email to AIAHK Business Partners Works closely with AIAHK Business Partners to resolve theplaints and uncertain issues Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements Secondary education graduate with 4 years working experience Candidates with higher academic qualification or more relevant working experience may be considered as Customer Service Advisor Minimum 2-3 years relevant experience in Insurance / Customer Service / hotline service Hands-on experience in customer service Basic insurance or MPF knowledge would be definitely an advantage You are required to obtain the license of Insurance Authority (IA) (Paper 1,2,3,5) and Mandatory Provident Fund Schemes Authority (MPFA) (Paper 4)
Responsibilities
Hotline Operation (75%)
- Handles customer enquiries andplaints regarding all activities in Operation process such as Underwriting, Policy Owner Service, and Claims for different line of business
- Reports problems, potential crisis andplaint to supervisor for service improvement
- Makes outbound call to customers for follow-up cases
- Executes empowerment guidelines
Administrative Works (20%)
Other responsibilities (5%)
Job Requirements :
Others :
Build a career with us as we help our customers and themunity live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and oue of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Job ID JR-60400
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Service • Hong Kong
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