Service, Advisor I

Responsibilities

Hotline Operation (75%)

• Handles customer enquiries andplaints regarding all activities in Operation process such as Underwriting, Policy Owner Service, and Claims for different line of business
• Reports problems, potential crisis andplaint to supervisor for service improvement
• Makes outbound call to customers for follow-up cases
• Executes empowerment guidelines

Administrative Works (20%)

Other responsibilities (5%)

Job Requirements :

Others :

Build a career with us as we help our customers and themunity live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and oue of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job ID JR-60400