Intern, IBX Operations

Who are we

Equinix is the worlds digital infrastructure company shortening the path to connectivity to enable the innovations that enrich our work life and planet.

A place where bold ideas are welcomed human connection is valued and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and work across teams influence key decisions and help shape the path forward. Youll find belonging purpose and a team that welcomes youbecause when you feel valued youre empowered to do your best work.

We are looking for a motivated and detail-oriented IBX Customer Operations Intern to join our Operations team. This internship offers an opportunity to gain hands-on experience in customer operations within a mission-critical data center environment.

Key Responsibilities

• Assist in managing customer service requests and operational inquiries.
• Support coordination between customers IBX Operations teams and internal stakeholders.
• Track service requests and ensure timely updates are provided.
• Support customer communication and follow-up activities.
• Support process documentation and workflow mapping..
• Help maintain operational procedures and knowledge repositories.
• Maintain accurate records and documentation.
• Provide general operational support to the Customer Operations team.
  

Preferred Qualifications

• Excellent communication and interpersonal skills.

• Ability to manage multiple tasks in a fast-paced environment.

• Strong attention to detail and willingness to learn.
  

Learning Opportunities

Through this internship you will gain exposure to:

• Data Center Operations
• Customer Relationship Management
• Operational Excellence & Process Improvement
• Service Delivery Management
• Data Analysis & Dashboard Reporting
• Cross-functional Stakeholder Management
• Enterprise Technology and Infrastructure Operations

Equinix is committed to ensuring that our employment process is open to all individuals including those with a disability. If you are a qualified candidate and need assistance or an accommodation please let us know by completing this form.

Equinix is an Equal Employment Opportunity and in the U.S. an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race color religion creed national or ethnic origin ancestry place of birth citizenship sex pregnancy / childbirth or related medical conditions sexual orientation gender identity or expression marital or domestic partnership status age veteran or military status physical or mental disability medical condition genetic information political / organizational affiliation status as a victim or family member of a victim of crime or abuse or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.

Required Experience:

Intern

Employment Type : Part-Time
Experience: years
Vacancy: 1