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Manager, Agency Operations

Manager, Agency Operations

AXA GroupHONG KONG
30 天前
职位描述
  • Lead and manage the agency operations team to deliver quality sales support and administration services to agency and CDO office and ensure the team’s efficiency and quality of work, as well as maintaining effective communication with stakeholders
  • Lead and manage projects related to sales support, administration and / or office premises from end-to-end including project planning, management approval, communication to stakeholders and successful implementation in a quality and professional manner
  • Serve as the middle office between sales and back office departments to provide coordination and support for company wide initiatives and projects
  • Streamline existing process and devise new workflows to support business needs and initiate workflow optimization for existing workflows from time to time, including but not limited to improving the service & support quality and operation efficiency
  • Manage department budget and expense; Fulfilment and implementation of internal control actions including but not limited to compliance, audit and risk functions

    • Your Profile

    • 8+ years of experience working in finance / insurance sector
    • Relevant experience in sales support and / or operations and with business acumen
    • Proven track record in team management
    • Strong communication and interpersonal skills
    • Excellent command of spoken and written English and Chinese and Mandarin
    • Excellent project management skill

      • About AXA

      We always start with our customers

      As one of the largest global insurers, our purpose is to act for human progress by protecting what matters .

      Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer : responsibility for taking action upstream in order to better understand risks, with one goal in mind : to ensure better protection.

      About the Entity

      ABOUT AXA HONG KONG AND MACAU

      AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 54 markets and serving 105 million customers worldwide.

      As one of the most diversified insurers offering integrated solutions across Life, Health and General Insurance, our goal is to be the insurance and holistic wellness partner to the individuals, businesses and community we serve.

      At the core of our service commitment is continuous product innovation and customer experience enrichment, which is achieved through actively listening to our customers and leveraging technology and digital transformation.

      We embrace our responsibility to be a force for good to create shared value for our community. We are proud to be the first insurer in Hong Kong and Macau to address the important need of mental health through different products and services. For example, the Mind Charger function on our holistic wellness platform “AXA BetterMe”, which is available via our mobile app Emma by AXA, is open to not just our customers, but the community at large. We will continue to foster social progress through our product offerings and community investment to support the sustainable development of Hong Kong and Macau.

      AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

      What We Offer

      We offer excellent career prospects and attractive remuneration package to the right candidates.