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Advisor, Customer Implementation (Asia)

Advisor, Customer Implementation (Asia)

APL LogisticsHong Kong
30 天前
职位类型
  • serp_jobs.job_card.full_time
职位描述

The position is responsible for on-boarding new accounts, implementing internal initiatives, solutions or programs for APL Logistics with focus on successful execution and management of implementation. It involves :

  • Working closely with various stakeholders . customer, commercial, operation, IT etc. to determine scope and requirements.
  • Preparing project charters, implementation plans, executive summaries, etc., building project teams, monitoring project scope, cost and timeline, and reporting to committee or management team.
  • Roll out the project to stakeholders and lead in identifying best practices, improvements as part of post implementation of accounts or internal initiatives.

Roles & Responsibilities

  • Lead, organize and communicate new customers / customer programs and internal initiatives for timely delivery and quality implementation.
  • Coordinate and lead efforts with Commercial, Operation, IT and other internal resources on preparation and flawless execution of projects, ensuring that resource are available and properly allocated to the project.
  • Ensure that all projects are delivered on time, within scope and within budget.
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
  • Successfully manage the relationship with the clients and all stakeholders by conducting regular meetings, updates.
  • Determine key success factors applied to account implementations.
  • Perform post-implementation analysis and reviews.
  • Perform risk management to minimize project risks. This includes finding alternate solutions that may resolve the issues impacting the project delivery.
  • Create and maintain comprehensive project documentation.
  • Review training needs and conduct training for teams to enhance the project management / implementation skills.

    • Requirements

    General Education

  • Bachelor's Degree or equivalent in Engineering, Logistics, Supply Chain Management or related field.

    • General Experience

  • Minimum 8-10 years of experience working in multinational corporations; preferably in transportation or supply chain industry.
  • Minimum of 5 years of project management experience; preferably in global transportation.
  • Prior and grounded understanding and experience in managing systems, business implementation and customer onboarding.
  • Solid operation experience and product knowledge.
  • A proven track record of delivering timely project implementation.
  • Strong stakeholders’ management skills for both internal and external stakeholders.
  • Excellent communications and persuasive skills to communicate change at all levels within the organization.
  • Entrepreneurial mindset and results oriented effort for others and self.
  • Proficient in the use of technological tools.
  • PMP / PRINCE II certification is a plus.
  • Experience in managing and directing resources.