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Officer, Customer Services (Contact Centre - Credit Card)
Dah Sing Financial GroupHong Kong12 天前
职位描述Secondary education with minimum 1 year's relevant services. Goodmunication and interpersonal skills. Goodmand of written and spoken English and Chinese. This position is required to perform shift duty (5 Days work week) Mon to Fri : 9 : 00am to 10 : 00pm and Sat : 9 : 00am to 5 : 30pm.
Responsibilities
- Deliver efficient and quality customer service by handling of customer enquiries / instructions, aftersales support to credit card products
- Achieve the service standard and objectives set by Management. Service standard and objectives will be varied according to different product type and campaign.
- Handle and follow up customer'splaint.
- Handle customer's enquiry via different channels over phones, Internet, mail in and fax in.
- Refer business to Telesales Team or other sales units.
- Perform routine clerical duties.
To meet the challenge, you should have the following qualifications and attributes :
Please note that only shortlisted candidates will be notified.
Job ID 3679
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Customer Service Officer • Hong Kong