We accept application CVs in English only
Who we are : Zota is a global payment gateway technology hub — a one-stop-shop for online businesses looking to accept payments from anyone, anywhere. With connections to 1,000+ financial institutions worldwide, we centralize global and local payment methods into one seamless payment page.
The Role : We’re on the hunt for a sharp, curious, and tech-savvy Support Representative to join our growing FinTech team in Hong Kong. If you love solving problems, helping people, and working in a fast-moving, fun environment, keep reading.
Your day-to-day :
Troubleshoot and resolve customer issues via email, Slack & Skype
Guide merchants through API integrations
Support technical workflows behind our global payment gateway
Collaborate with product & platform teams
Identify bugs and provide product feedback
Conduct manual QA and third-party interactions
Requirements :
Valid HK work visa / citizenship
Experience in support or customer service
Strong communication and organizational skills
Bonus : Mandarin / Thai / Korean language
Bonus : Familiarity with APIs / payment platforms
Perks :
Daily breakfast & lunch
Medical insurance
Quarterly bonuses
Company trips
Friday Happy Hours
What happens after you apply?
Our recruiting team is invested in creating the best candidate experience possible, so we will be in touch, once we have reviewed your CV, regarding any next steps. In the meantime, you can check our website pages to learn more about us : https : / / bit.ly / zotacareers
Hong Kong • Hong kong, HK