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System Engineer.

PCCWHong Kong HK, HK

30 天前

职位类型

serp_jobs.job_card.full_time

职位描述

System Engineer

The Job

Become a system engineer of an IT Operation team to provide 7x24 Tier 1 support to a mission critical private cloud platform consisting of 1000+ servers.
Execute server support operation services based on defined operation manuals and instructions provided by Tier 2 server team. Follow defined documentation for incident and change management.
Shift based role . Normally working in office environment, visiting data centre only as required.

The Person

Mandatory Criteria

Minimum 3 Years of IT related work experience, of which :

Minimum 2 Years in providing Tier 1 operation support to server component such as Windows Server, Red Hat Enterprise Linux, VMware vSphere and server storage such as HDS VSP series SAN storage; and

Minimum 1 Year as a team member in a Tier 1 operation support team delivering IT Operation services to a project with no less than 100 servers.

Proficient in both written and spoken English and Chinese.

Desirable Criteria

The ideal candidate should :

Come from an IT System Integration company background;

Have worked as IT Operation team member in a HKSAR Government IT Maintenance project (but not in a purely supervisory role overseeing the work of the SI vendor);

Familiar with ITIL Processes such as Incident Management and Change Management; and

Familiar with using ticketing systems such as BMC Remedy, OpenText SMAX to facilitate ITIL Processes.