(Assistant) Manager, Pension Operations, HK Retirement

The role is responsible for leading the customer servicing team, ensuring the delivery of exceptional service to a designated group of retirement employer clients.

Position Responsibilities :

• Team Leadership : Oversee and manage the servicing team to deliver high-quality, timely administrative services. Take ownership of cultivating strong relationships with existing clients to ensure business retention.
• Service Excellence : Ensure the team delivers "Best-in-Class" service, efficiently handling inquiries and responding to customers and business partners professionally.
• Relationship Building : Develop and maintain strong business relationships with clients and business partners through regular visits, interaction and follow-ups.
• Problem Solving : Resolve customer complaints by identifying potential solutions and implementing recommendations to prevent recurrence within workflows.
• Team Guidance : Provide guidance and solutions to team members for handling complex or challenging cases.
• Project Support : Coordinate and support ad-hoc projects or assignments aimed at enhancing business initiatives.
• eMPF Engagement : Stay informed about eMPF changes, providing employers with effective solutions for ongoing engagement and adaptation.

Required Qualifications :

When you join our team :

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid