你所在的国家不提供此工作机会。

Manager, Complaint Management (eMPF).

PCCWHong Kong HK, HK

30 天前

职位描述

Manager, Complaint Management (eMPF)

Responsibilities :

As the Manager of Complaint Management, you will lead a dedicated team to effectively handle and resolve customer complaints related to eMPF from various channels.

Oversee and conduct thorough investigations into customer complaints received via calls, emails, and other communication channels. Ensure all issues are resolved promptly and satisfactorily.
Direct and monitor the daily operations of the customer complaint team, providing guidance and support to ensure the high performance of team members.
Maintain compliance with all regulatory and legal requirements for customer complaints across various platforms. Implement and manage processes to ensure timely resolution of all issues.
Work closely with the operations and support teams to refine and enhance complaint-handling procedures. Foster a collaborative environment to ensure smooth and efficient operations.
Regularly analyze complaint trends and prepare reports for management to develop an improvement plan.

Requirements :

Bachelor’s degree in Business Administration or a related discipline.

Minimum 5 years of experience in customer service management, with a proven track record in complaint resolution. Experience in the pension industry and handling pension-related complaints is highly preferred.

Strong understanding of pension products and services, with an ability to address related complaints effectively.

Excellent communication skills with a good command of English and Chinese is essential.

Strong analytical and problem-solving skills, with a capacity to make quick and effective decisions.

为此搜索创建职位提醒

Manager Management • Hong Kong HK, HK