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Resident Relations Officer (Front Office)

Resident Relations Officer (Front Office)

K11 ARTUS LimitedHong Kong
30 天前
职位描述

We are now inviting energetic, motivated and enthusiastic candidates to join our growing team of artisans. As an artisan of K11 ARTUS, you are valued and respected and are empowered to create memorable experiences for our guests and residents.

We are looking for talents for the position of  Resident Relations Officer  in our Front Office team.

Key Responsibilities

  • Embrace brand values of K11 ARTUS and be a K11 ARTUS ambassador
  • Provide one-seamless contact service to the residents
  • Handle all arrivals and departures according to the established procedures
  • Plan and prepare amenities for top-tier VIPs
  • Conduct detailed room orientation and art tour
  • Deliver luggage and parcels, and provide transportation assistance as required
  • Provide information about local features such as shopping, dining, nightlife, and recreational destinations
  • Response to general enquirers, concierge reservations, and other requests via every communication platform efficiently and professionally
  • Own and resolve complaints and inquiries to achieve guest satisfaction
  • Establish a connection and engage continuously with all residents
  • Be Intuitive and able to anticipate guests’ needs and exceed their expectations
  • Offer professional, friendly, and engaging service consistently

Requirement :

  • Higher Diploma in Hotel Management is preferable
  • 1 year of relevant working experience gained from hotel or service industry preferred.
  • Passionate in the hospitality industry, proactive and responsible
  • Excellent and effective communication with professional presentation skills
  • Strong problem-solving skills and can work independently under pressure in a fast-paced environment
  • Ability to focus attention on guest needs, remain calm, and be courteous at all times
  • Ability to work cohesively and be a good team player
  • Good spoken and written English, Cantonese, and Mandarin with strong interpersonal skills, and fluency in other languages preferred
  • Knowledge of Opera System will be an advantage
  • Shift duty is required
  • Fresh graduate is welcome
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    Officer • Hong Kong