Talent.com
你所在的国家不提供此工作机会。
Senior Executive / Executive, Quality Assurance.

Senior Executive / Executive, Quality Assurance.

PCCWHong Kong HK, HK
30 天前
职位描述

Senior Executive / Executive, Quality Assurance

Key Responsibilities

  • Utilize digital tools to monitor and optimize pension administration processes, ensuring compliance with regulatory requirements and service delivery standards.
  • Support the design and implementation of a tech-driven quality control framework, leveraging data analytics and process automation to enhance operational efficiency.
  • Investigate and resolve customer complaints and operational incidents using advanced problem-solving techniques and digital solutions, while preparing comprehensive reports for stakeholders.
  • Lead and execute User Acceptance Testing (UAT) for system enhancements, ensuring seamless integration of new technologies and platforms.
  • Collaborate with cross-functional teams to support trustee onboarding and data migration projects, ensuring data accuracy and system reliability.
  • Continuously review and update procedures and guidelines, incorporating fintech innovations to improve quality management, complaint resolution, and regulatory reporting.
  • Take ownership of ad-hoc projects, exploring innovative solutions to drive process improvements and operational excellence.

Requirements

  • Bachelor’s degree or equivalent education.
  • 2-4 years of experience in pension administration, with at least 1 year of experience in internal control or quality control monitoring preferred.
  • A fintech mindset with a strong interest in leveraging technology to solve problems and improve processes.
  • Proficiency in digital tools and platforms, with advanced skills in MS PowerPoint, Excel, and Word. Experience with data analytics tools is a plus.
  • Strong analytical and problem-solving skills, with the ability to think critically and propose innovative solutions.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively in a fast-paced, tech-driven environment.
  • Proficiency in both spoken and written English and Chinese at a business level.
  • Fresh graduates or candidates with less experience but a demonstrated passion for fintech and quality assurance will be considered for the Executive, Quality Assurance position.
    • 为此搜索创建职位提醒

    Senior Executive • Hong Kong HK, HK