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Strategic Program Manager, Worker Survey

LRQAHK

19 天前

职位描述

Job ID :

Location : LRQA - Hong Kong - Dorset House

Position Category : Project Management

Position Type : Employee Regular

We are seeking a commercially minded and client-focused Strategic Program Manager, Worker Survey to lead the delivery of our premium worker survey programs, a flagship component of our ESG and sustainability solutions. This role is pivotal in driving client success through strategic program oversight, stakeholder engagement, and insight delivery, with a strong foundation in data interpretation and program analytics.

You will work closely with multinational clients, including well-known global brands and retailers across diverse sectors, to design and implement survey strategies that elevate worker voice and inform responsible sourcing decisions. The role requires a balance of client engagement, program coordination, and analytical thinking, supported by cross-functional collaboration across internal teams.

Key Responsibilities

Serve as the primary liaison for clients, translating business objectives into tailored survey strategies that align with ESG and responsible sourcing priorities
Oversee the end-to-end management of global survey programs, ensuring timely, adaptive, and high-quality execution across diverse operational contexts
Analyse and interpret survey data to generate actionable insights, and lead the development of client-facing reports and dashboards
Communicate with impact, ensuring that worker voice insights are clearly and meaningfully articulated to diverse audiences
Support business development by identifying client opportunities, contributing to solution design, and participating in client presentations and proposals
Collaborate cross-functionally to embed survey insights into broader business processes, enhancing the strategic value of worker voice data
Drive continuous improvement by refining methodologies, optimizing delivery processes, and fostering a collaborative, high-performance team culture

Required Qualifications

Bachelor’s degree in a relevant field such as Business, Data Science, Sustainability, Social Sciences, or related disciplines

Minimum years of experience in program management, client engagement, or data-driven roles, ideally within ESG, consulting, or service delivery environments

Strong analytical and problem-solving skills, with the ability to interpret complex data, identify key insights, and communicate them effectively to diverse stakeholders

Proficiency in data analytics and visualization tools such as SQL, Python, Power BI, Tableau, or similar platforms; experience with CRM systems ( Salesforce) is a plus

Excellent communication and presentation skills, with the ability to translate technical findings into meaningful business narratives

Customer-centric mindset with strong interpersonal, organizational, and stakeholder management skills

Self-motivated, adaptable, and committed to continuous learning, with a strong sense of ownership and accountability in delivering high-quality outcomes

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