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VIP Account Manager (Work in Hong Kong)

VIP Account Manager (Work in Hong Kong)

Job in China consulting Customer Service, Mobile / Online GameHong Kong
18 天前
职位描述

Job Description :

VIP Account Manager (Work in Hong Kong)

One of our best partners, a fast-growing and reputable online game production and operation company, is looking for a VIP Account Manager in Hong Kong.

Office Location : Hong Kong

Purpose :

In this role, you will be patient, empathetic, and communicative. You will put yourself in customersʼ shoes and advocate for them when necessary. Problem-solving comes naturally to you. You are confident at troubleshooting and investigating if you donʼt have enough information to resolve customer complaints. You value customer feedback.

Responsibilities :

  • Strategically assess customers, demonstrate nuance in your communication approach by addressing each potential customer in a way that is comfortable and respectful for them.
  • Calling high potential customers where necessary.
  • Guide customers through the tougher pain points of compliance that are a part of the early life journey.
  • Demonstrate the ability to articulate and understand the KPIs and key activities which drive the performance of your portfolio of players.

Deliverables and Outcomes

  • Net purchase amount
  • Chargeback amount
  • Chargeback count
  • Account closure
  • Reinvestment budget
  • Tier retained month-on-month

    • Best regards,

    Qualifications & Requirements : Requirements :

  • 3-5 years demonstrated B2C sales and / or relationship management experience.
  • Demonstrated effectiveness at sustaining high value level relationships.
  • 2-3 years experience hitting productivity targets.
  • Demonstrated proficiency using various software and technology platforms, including CRM database management experience.
  • Ability to understand the implications of actions and make recommendations for solutions.
  • If you have work experience in one of these companies will be a big plus : Papaya Gaming, Playtika, 888 Holdings, Huuuge Games, GSN Games, DGN Games, Play Studios, Jam City, Luckyfish Games.
  • For this job, Chinese, Americans, Canadians or Filipinos are most welcome, but you must work in Hong Kong (Americans and Canadians should work in Hong Kong for 1 year and then can work from US or Canada remotely after that. Chinese and Filipinos should work in Hong Kong full-time) Benefits & Welfare : Negotiable Something I want to tell the employer (Optional) It can't more than 350 characters! Do you want to apply for this job position? After registering, you can apply for this position.

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    Account Manager Hong • Hong Kong