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Client Operations Account Supervisor

Client Operations Account Supervisor

CollinsonQuarry Bay
2 天前
职位类型
  • Quick Apply
职位描述

We use our expertise and products to craft customer experiences. Our range of services helps global brand acquire, engage and retain choice-rich customers.

© 2023 Collinson International Limited. Registered in England & Wales under registration No. 2577557

Registered address : 3 More London Riverside, London, SE1 2AQ, United Kingdom.

We are offering......

  • Hybrid work arrangement (work from home / office)
  • 15 to 18 days Annual Leave
  • 16 weeks Maternity / 14 days Paternity Full Paid Leave
  • Discretionary Bonus
  • Free Priority Pass Membership (unlimited airport lounge access)

About this role...…

  • Support in ensuring B2B accounts are set-up and administered efficiently and effectively.
  • Lead and manage the day-to-day operations activities independently and provide excellent service to B2B accounts throughout the whole client life cycle on all aspects
  • Work closely with business development team and maintain close involvement and positive relationships with clients, third-party partners and global counterparts.
  • Host / join client meetings as an SME in operations, and advise on best program construct, answer any operation related questions
  • Ensure B2B accounts are set-up and administered efficiently and effectively.
  • Adhering to our processes, coordinate the on-boarding of new programs by setting up the appropriate details in the back-office system, ensuring client requirements are met in accordance with the agreements, performing end-to-end tests prior to implementing a new program.
  • Coordinate with cross functional teams, collect and validate necessary documentations to ensure new programs are implemented within the SLA
  • Identify, investigate and resolve issues and troubleshoot problems for designated accounts.
  • Understand contractual agreements and ensure these are fully adhered to and assess compliance to contractual requirements.
  • Understand and meet SLA’s in a time pressured environment.
  • Acquire and maintain expert knowledge of the operational, systems, contractual and financial aspects of B2B accounts
  • Support the Management Team in providing detailed information on B2B accounts.
  • Responsible for creating and updating operational procedures.
  • Responsible for managing complaints and disputes, including the investigation, processing, documentation and reporting of such requests.
  • Prepare weekly / monthly reports, customize a set format of reports from system into client specific requirements
  • Perform ad-hoc project as assigned

    • You might fit for the role if you have...…

  • Degree in Business Administration or related discipline.
  • Minimum 5 years of working experience in operational and client administration preferably with at least 2 years at managerial level, experience in project management is a plus.
  • Excellent project management skills
  • Experience in Account management or Sales Support / Administration, preferably with banking / finance sector
  • Excellent inter-personal, customer servicing and problem-solving skills.
  • Assertive, initiative, methodical, detail-oriented, highly organized in work procedures
  • Excellent command of written and spoken English, Chinese
  • Candidates who can speak in other Asian languages such as Japanese or Korean is an advantage
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    Operation Operation • Quarry Bay