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Service Manager

Service Manager

China Mobile International LimitedHK
30 天前
职位描述

Service ManagerHeadquartersHKMobile Business PartnershipCustomer Services Management, Relationship ManagementMiddleApplyStaff Application

Responsibility

  • Take sole responsibility of daily operations and quality issue of clearing service and ensure supreme user experience.
  • Follow up and facilitate the service delivery for new accounts and new product deployment.
  • Regular trace and check the clearing process of customers, partners and internal teams to ensure correct clearing and settlement will be arranged on timly manner
  • Interface with the customer for operations issues after issues have followed proper escalation procedures and failed to obtain the correct level of support.
  • Attend regular performance review calls for service, operational for clearing services;
  • Attend stewardship meetings with customer
  • Provide steady state account management to verify the engagement of New Work follows processes;
  • Maintain awareness of day-to-day change and problem process compliance;
  • Ensure SLAs are met for per contractual commitment;
  • Ability to work across virtual Global teams;
  • Hours of Support include 8 X 5 + Emergency Call Out.

Requirements

  • Fluent both oral and written English, fluent Cantonese and Mandarin;
  • 5+ years of roaming or roaming clearing experience;
  • Finance certification is a plus;
  • Bachelor’s degree or above.