Talent.com
你所在的国家不提供此工作机会。
Manager, Corporate Operations

Manager, Corporate Operations

foodpandaHong Kong, Hong Kong
20 天前
职位描述

Job Description

Roles and Responsibilities

  • Handle day-to-day operations-related tasks for Corporate clients and restaurant vendors
  • Assist Head of Corporate to drive performance improvement
  • Identify, analyze and support the improvement of existing business processes to optimize performance
  • Ensure customer satisfaction, responsible for minimizing uncertainty and unwanted surprises within the customer journey
  • Develop and manage procedures and workflows to ensure that couriers are delivering the positive experience to corporate clients
  • Track order and delivery related metrics
  • Design, build and maintain reports with Salesforce and Google Data Studio to empower the Corporate team to make optimal data-driven decisions
  • Optimize fleet operations through innovation and provide support to on-the-ground couriers when required
  • Execute related ad-hoc tasks

Qualifications

  • Bachelor degree holder in related fields, preferably operations management, supply chain, logistics
  • At least 3 years of working experience, prior operations experience would be an advantage
  • Knowledge of operations and first principles (e.g. supply chain, customer service, JIT, Lean Six Sigma, etc.)
  • Preferably with experience in Food & Beverage / E-commerce Industry
  • Good command of English and Cantonese in verbal and typing
  • High attention to detail, critical and great focus
  • Structured mindset, able to prioritize and execute tasks, and streamline processes
  • Data-driven mindset with the ability to understand the business needs and find areas of improvement within the operation
  • Positive attitude, collaborative, fast-learner and a great team player
  • Comfortable with basic business Excel and Google Sheets operations and formulas (basic VLOOKUP & PIVOT TABLE), along with with proven problem solving and analytical capabilities
  • Ability to interact with various systems and tools (training will be provided)

    • Additional Information

  • A dynamic and challenging work environment.
  • A company committed to developing you personally and professionally.
  • A great working atmosphere with regular company and team events.
  • A vibrant and international team committed to diversity and inclusion.
  • Responsibility from day one in a fast growing and global company.
  • Other benefits include free food, health and dental insurance, and learning and development opportunities!

    • Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.