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Technical Support Engineer

Technical Support Engineer

Amaris ConsultingHong Kong
22 天前
职位描述

Job description

Your missions

  • Oversee the delivery of IaaS project initiatives in APAC, ensuring alignment with SLAs and processes.
  • Maintain quality of IaaS services and adhere to IT security policies.
  • Provide technical support for Windows Server administration, Active Directory, PowerShell scripting, and cluster management.
  • Perform performance tuning, troubleshooting, and optimization of Windows Server environments.
  • Manage disaster recovery, backup strategies, and failover processes.
  • Collaborate with stakeholders, maintaining effective communication and strong working relationships.
  • Follow CIB and Security policies, report variances, and practice disaster recovery and BCP processes.
  • Work with IT Security and Infrastructure teams to maintain platforms and manage risk in daily operations.

Your profile

  • Degree in IT / Computer Science with 8+ years of technical experience.
  • Advanced proficiency in Windows Server OS (2012 R2 / 2016 / 2019 / 2022).
  • Expertise in Active Directory, Group Policy, DNS, DHCP, DFS, and PowerShell scripting.
  • Experience with Windows Server Update Services (WSUS) and patch management.
  • Experience with Microsoft Failover Clustering, Veritas Cluster Server (VCS), and high availability configurations.
  • Proven troubleshooting and performance optimization skills.
  • Experience in backup / recovery strategies and disaster recovery planning.
  • Familiarity with Ansible Tower, Ivanti, Centrify, BMC, VSAN, iSCSI, DAS, NAS, SAN storage technologies.
  • Good scripting skills (Python or other languages) and experience with Agile methodologies and / or DevOps.
  • Qualified in ITIL 3 or 4 Foundation.

    • What we offer

  • An international community bringing together 110+ different nationalities.
  • An environment where trust has a central place : 70% of our key leaders started their careers at the first level of responsibilities.
  • A robust training system with our internal Academy and 250+ available modules.
  • A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.).
  • Strong commitments to CSR, notably through participation in our WeCare Together program.

    • Diversity and Inclusion

    Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

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    Technical Support Engineer • Hong Kong