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Officer-Customer Care
InchcapeHong Kong, Hong Kong17 天前
职位描述Minimum 1 years of telesales experience in call center operations HKCEE / DSE or above Professional qualification with IIQAS Paper 1 to 2 Fluency in spoken Cantonese, Mandarin and English Proficient in PC software applications including MS Word, Excel and Chinese Word Processing Good telephone manner Proactive with good problem solving and customer service skills
Responsibilities :
- Make outbound call for Service Reminder and invite customers come back for regular maintenance
- Identify customer’s needs and proactively offer relevant services / products (e.g., Motor Insurance) and / or refer to respective unit for further handling
- Handle customers' enquiries from telephone or other channels on vehicle servicing or related issues
- Maintain customers’ loyalty through telephone contact
- Work with internal departments to reply customers’ enquiries
- Monday to Saturday, 9am to 6pm, 5-day work week
- Work from Home arrangement after completion of probation
Requirements :
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Care • Hong Kong, Hong Kong
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