Officer-Customer Care

Responsibilities :

• Make outbound call for Service Reminder and invite customers come back for regular maintenance
• Identify customer’s needs and proactively offer relevant services / products (e.g., Motor Insurance) and / or refer to respective unit for further handling
• Handle customers' enquiries from telephone or other channels on vehicle servicing or related issues
• Maintain customers’ loyalty through telephone contact
• Work with internal departments to reply customers’ enquiries
• Monday to Saturday, 9am to 6pm, 5-day work week
• Work from Home arrangement after completion of probation

Requirements :