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Officer-Customer Care

Officer-Customer Care

InchcapeHong Kong, Hong Kong
17 天前
职位描述

Responsibilities :

  • Make outbound call for Service Reminder and invite customers come back for regular maintenance
  • Identify customer’s needs and proactively offer relevant services / products (e.g., Motor Insurance) and / or refer to respective unit for further handling
  • Handle customers' enquiries from telephone or other channels on vehicle servicing or related issues
  • Maintain customers’ loyalty through telephone contact
  • Work with internal departments to reply customers’ enquiries
  • Monday to Saturday, 9am to 6pm, 5-day work week
  • Work from Home arrangement after completion of probation

Requirements :

  • Minimum 1 years of telesales experience in call center operations
  • HKCEE / DSE or above
  • Professional qualification with IIQAS Paper 1 to 2
  • Fluency in spoken Cantonese, Mandarin and English
  • Proficient in PC software applications including MS Word, Excel and Chinese Word Processing
  • Good telephone manner
  • Proactive with good problem solving and customer service skills
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    Care • Hong Kong, Hong Kong

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