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Technical Account Manager - APAC

Technical Account Manager - APAC

SS&C Technologies HoldingsHong Kong (JP)
18 天前
职位描述

Job Description

Job Title : Technical Account Manager

Locations : Hong Kong

Get To Know Us :

SS&C Wealth & Investment Technologies

SS&C is a global leading provider of investment management software solutions designed to optimize operational and investment alpha throughout the entire investment process.

Why You Will Love It Here!

  • Flexibility : Hybrid Work Model and Business Casual Dress Code, including jeans, Centralized location – 6 minutes’ walk from Wanchai MTR station
  • Your Future : Professional Development Reimbursement
  • Work / Life Balance : Flexible Personal / Vacation Time Off, Sick Leave, Paid Holidays, Marriage Leave, Study Leave
  • Your Wellbeing : Medical, Dental, Vision, Life Insurance, Employee Assistance Program, and Provident Fund Contribution
  • Diversity & Inclusion : Committed to Welcoming, Celebrating and Thriving on Diversity
  • Training : Hands-On, Team-Customized, including SS&C University
  • Education : Employee Tuition Reimbursement for employees who are eligible
  • Extra Perks : Bonus Scheme, SS&C Stock(s) Allocation for employees who are eligible

What You Will Get To Do :

  • Build trusted relationships with the Clients' key users in APAC
  • Act as escalation point and subject matter expert across internal teams on both day to day queries as well as strategic requests and initiatives
  • Capture client feedback to drive strategic change initiatives and trend analysis
  • Architect and engineer full solutions to meet the complex needs of our clients
  • Own and execute workflow and business changes in our clients’ environments
  • Adhere to change & project processes and proactively improve best practices
  • Responsible and accountable for the quality of service delivered to clients
  • Understand and document business requirements for implementations, complex projects, and widespread support
  • Keep current with the evolution of industry and product
  • Assist Sales with new deal vetting as needed during the pre-sales process

    • What You Will Bring :

  • Minimum 5+ years of experience in Financial Services or Investment Technology, particularly in Trading, Operations, or Accounting.
  • Strong background in system implementation and configuration for accounting or trading platforms.
  • Proven ability to manage client relationships, expectations, and project timelines effectively.
  • Excellent verbal and written communication skills, especially in conveying technical concepts to non-technical audiences.
  • Experience collaborating with Product and Development teams to influence product enhancements.
  • Understanding of account and relationship management best practices.
  • Knowledge of SQL or proficiency in other coding languages a plus.

    • We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

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