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Customer Service Ambassdor (Contract)
Bank Of China (Hong Kong) LimitedHong Kong15 天前
职位描述Diploma holder or above At least 1 years' solid working experience in customer service / management experience, Good in Chinese, English and Putonghua Customer-oriented, proactively with excellent interpersonal skills to enhance customer relationship Able to analyze and tackle problems independently with good ability to handle crisis management Process cooperative spirit and team's morale with colleagues Candidates with less experience may be considered as contract position Willing to perform shift duties and work no more than 17 hours per week
Responsibilities
- Greet customers and assist in escorting customers including platform, answering enquiries in order to promote customer experience excellence and enhance itspetitiveness by leveraging and strengthening the growth in business sales productivity;
- Assist in managing the bank hall environment to divert customers in queue and counters, and assist in promotion of automated banking in order to deliver a high standards of professional and effective services, whereby improve overall customers waiting times;
- Define customers' needs and refer to frontline sales and service staff in order to facilitate customers' satisfaction.
Requirements :
Job ID 498947
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Customer Service • Hong Kong