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(Senior) Credit Card Business Manager (CS & QA)

(Senior) Credit Card Business Manager (CS & QA)

Bank Of China (Hong Kong) LimitedHong Kong
13 天前
职位描述

Responsibilities

  • Follow the cases referred by the Contact Centre and the Quality Assurance Division
  • Customer experience management - Improve customer experience for credit card process with various units by reference thements from customers
  • Regularly review and evaluate the service quality of the outsourcingpanies to continuously improve the service
  • Coordinate andmunicate with outsourcingpanies and relevant departments to review and optimize the processes
  • Based on thepliance requirements from regulators and improving product effectiveness, co-work with Product Development Department and Contact Centre to optimize the workflow of Contact Centre
  • Assist to formulate the team's annual work plan and expenditure budget
  • Manage the program budget in an effective manner and handle daily operation

Requirements :

  • Bachelor Degree or above
  • Minimum 5 years of relevant experience at assistant / managerial level, preferably with experience in credit card products and banking digitalization
  • Familiar with credit card business operations and functions of different departments
  • Proficient in spoken and written Chinese (including Mandarin) and English
  • Strongmunication and interpersonal skills

    • Job ID 499609

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    Senior Manager Manager • Hong Kong