Desktop Support Officer- Hong Kong

Axiom Technologies is a global IT services partner that supports medium- to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site / on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Roles and Responsibilities :

• Responsible for resolving incidents and requests that have been escalated from Level 1.
• Software installation.
• Troubleshoot, repair, and maintain software applications & infrastructure.
• Escalation from the Helpdesk for application support, including in-house, 3rd party applications, and market data applications.
• Provide support for operating system drivers, software, and firmware.
• Support users for home connection and work-from-home setup — Firm laptop or personal laptop + virtual machine.
• Create and maintain support documentation.
• Interacting with other support groups (local and global) within the firm across multiple platforms.
• Record and manage all incidents and requests in the ticket-tracking system.
• Proactively inform management of trends, significant problems, and expected delays.
• On-call – Participate in a rotating schedule providing after-hours and weekend support.
• Take initiative to stay current on technology and participate in training programs.
• Be proactively responsive to multiple mediums of communication platforms such as email, Microsoft Teams, Skype, Symphony, Jive, etc.
• Excellent communication, interpersonal, and customer care skills.
• Ability to work under pressure and on tight timescales.
• Experience using a help desk call management system.
• Technical grasp of a wide range of in-house and 3rd party applications.
• Experience in a similar role
• 1-3 years of relevant experience
Language :
• English
• Mandarin

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @