Customer Service Officer (Cashier)

Responsibilities:

• Provide E2E payment service to agency/customer with strong customer mindset
• Handle premium collection (including cash, card and cheque payment, direct bank in...)
• Perform verification and AML review (such as large payment transactions)
• Communicate and follow up with agency in a timely manner to obtain relevant/ additional documents for review purpose
• Resolve enquiry related to payments with our agency/customer by all means ( counter, email)
• Work rotation at different locations of Cashier Centre may be required when necessary
• Willing to work overtime and under pressure especially during month-end / lapse cycle and campaign periods to support new business growth
• Cooperate with team members and others to achieve desired results and support business needs
• Support other daily administration duties when necessary

Qualifications:

• graduate or above (tertiary education is an advantage)
• At least 2 years of relevant experience in cash collection with banking /insurance background is an advantage
• Good command of spoken and written English , Cantonese, Putonghua
• Good sense of number and familiar with MS Word (English), Excel and good at data input
• Strong self-initiative, flexible, well-organized, attentive to details, responsible and able to work under pressure
• Good communication skills and problem solving skills

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 51 markets and serving 94 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.