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Customer Services Ambassador (12-month contract) 樓盤展銷廳客戶服務大使 (12個月合約)
Kerry Properties LimitedHong Kong30 天前
职位描述Diploma or above with relevant experience in customer services is preferred, fresh graduate is welcome Possess excellent customer centric mindset, be flexible, smart, attentive to details, responsible and good team player Proficiency in both written and spoken English and Cantonese; fluent in Mandarin is an advantage Proficiency in MS Office including Word and Excel Shift duty is required
Job Highlights :
As Customer Service Ambassador supporting the daily operations of sales offices, you will deliver excellent customer experience to the visitors throughout the whole visit.
Responsibilities :
- Present and introduce the high-end residential project development to visitors, including project models, show flats and mock-up units; answer enquiries from visitors and provide support in sales activities when necessary
- Support in controlling crowd to ensure a smooth visitor flow
- Manage the audio and video zones and liaise with vendor to resolve technical issues
- Assist in managing sales hotlines and answering enquiries
- Consolidate and prepare reports from the data collected including visitor number, enquiries for management reporting, provide support to sales team in market research
- Support in arranging VIP tour when necessary
- Assist in maintaining the tidiness of sales office
- Assist in inspecting the condition of show flats and mock-up units and prepare defect report
- Perform any other ad hoc duties when necessary
Requirements :
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Customer 12 Contract • Hong Kong