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CUSTOMER SERVICE SUPERVISOR (5-day work)

Harbour City Estates Limited大角咀, 油尖旺區, HK

30 天前

职位描述

3 年9月7日 (星期四)

9樓勞工處金鐘就業中心

2 時至下午4 時分

Job Responsibilities :

To supervise a team of customer service staff and provide on-the-job training & coaching to them
To handle enquiries and complaints from shoppers / tourists in a professional manner
To plan and administer daily manpower arrangement
To perform other administrative duties as assigned
Shift duty from 8 : to : is required

Requirements :

Degree holder / tertiary education preferably in Hospitality / Travel / Business-related disciplines

Passionate in retail and hospitality work

Customer-oriented, good interpersonal skills, self-motivated, responsible and positive

Minimum 5 years of experience in customer service or hospitality of which at least 2 years in supervisory role

Good command of spoken Cantonese, English and Putonghua

Successful candidates will be provided with a tailor-made induction course to get familiar with our shopping mall and to acquire necessary customer service skills. On-going classroom and on-the-job trainings will be provided where appropriate for a successful long-term career development within the Company.

We offer competitive remuneration package that commensurate with experience and qualifications. Fringe benefits include 5-day work week, general holidays, days of annual leave, employers top-up MPF contribution, family medical plan, training sponsorship, employee wellness programs and other benefits.

Harbour City Estates Limited

PMC licence / 物業管理公司牌照 (C-)