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Guest Service Manager 客戶服務經理 $3,000新人獎金
Holiday Inn Express Hong Kong MongkokHong Kong30 天前
职位描述Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent 4 years experiences in front office / guest services or related discipline including supervisory experience, or any equivalent combination of education and experience Good communication and customer service skills Proficient in spoken Cantonese, Putonghua and English Cheerful, pleasant and supportive personality Immediately available is preferred Applicants with Less experiences will be considered as Assistant Guest Services Manager or Guest Services Supervisor 3,000 Special Welcome Reward $3,000新人獎金 8 days off per month, 9 working hours per day 每月例假8天, 每天工作9小時 14-day Annual Leave 14日有薪年假 Discretionary Bonus 酌情性花紅 1,600 monthly meal allowance 每月$1,600 膳食津貼 Medical Insurance 醫療福利 IHG Employee Room Benefit Programme IHG 酒店員工客房優惠計劃
Responsibilities
This position is to manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition.
- Supervises and direct Reception and Guest Services personnel
- Responds to guest needs and resolves related problems
- Ensure VIPs and priority club guests receive special attention
- Reports directly to and communicates with the Management on all pertinent matters affecting guest service and hotel operations
- Follow hotel safety and security policy and standard
- Overnight shift duty is required
Qualifications
Benefits :
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Service Manager • Hong Kong