Assistant Digital & Technology Manager

About the Role

The Digital and Technology Assistant Manager supports the planning, implementation, and management of digital and technology initiatives across our F&B operations in Hong Kong. This role works closely with operations to fully understand business requirements and technology solutions, ensuring seamless restaurant operations, enhancing customer experience, and driving digital transformation.

Responsibilities

• Digital Transformation Support :

Assist in planning, executing, and optimizing digital projects (e.g., POS systems, online ordering, mobile apps, loyalty programs, kiosk / self-ordering, payment solutions).

Oversee daily support, maintenance, and troubleshooting for critical restaurant technology systems, including POS, inventory management and back-office platforms.

Coordinate with vendors, IT teams, and business users to ensure timely and successful rollout of new technology solutions and the successful launch of new F&B / Lounges within Hong Kong.

Support data collection and analytics initiatives to provide actionable insights on sales, customer behaviour, and operational efficiency.

Help ensure all systems comply with company and regulatory standards working closely with regional and global teams for execution

Understanding of Cyber Security frameworks and certifications such as NIST.

Deliver training and support to restaurant team and back office team on new digital tools and technologies.

Act as a liaison between restaurant operations, IT, and vendor partners to gather feedback, address issues, and communicate updates.

Proactively identify and recommend technology enhancements to improve guest experience and streamline operations.

Requirements