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Guest Relations Manager
Rosewood Hong KongHong Kong SAR22 天前
职位描述Degree or Higher Diploma in Hospitality or Tourism management is an advantage Minimum 5-6 years’ relevant experience in a sizeable luxury hotel, with at least 2 years in a similar capacity Solid knowledge on the courteous manner of handling guest’s inquiries and complaints Proficiency in English, Putonghua and Cantonese Proven managerial abilities in people management, strategic planning and decision making High standards of professional manner with exceptional communication, presentation, interpersonal and problem-solving skills Possess a thorough knowledge of the Front Office systems, such as Opera, Unifocus, Alice and Vingcard
Job Description
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ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manage all aspects of guest relations, ensuring tailored service and addressing individual needs and preferences
- Recruit, train, and mentor staff while fostering a culture of excellence and maintaining high performance standards
- Work with various departments to ensure seamless service delivery and promote hotel amenities effectively
- Assist in budget development, analyze financial reports, and monitor expenses related to guest services and amenities
- Design engaging programs, handle complaints professionally, and oversee the guest journey from pre-arrival to post-departure
- Ensure all associates are informed of new policies, maintain brand integrity, and always represent the hotel professionally
REQUIREMENTS
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Manager • Hong Kong SAR