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Helpdesk Support / Systems Engineer (Full-time / Part-time)

Infocan Computer (Hong Kong) LtdHong Kong

30 天前

职位描述

Responsibilities :

Install and configure hardware, including workstations, printers, peripherals & applications
Perform installation, evaluation and implementation on servers and system software
Provide on-site / remote / hotline user support and troubleshooting on office and server application
Perform hardware / software inventory audit for clients
Record and follow up calls, incidents and on-going issues
Communicate with internal and external customers in a professional manner, in regards to technology, operation and other enquiries
Research for product information and compatibility
Provide pre- & post-sales technical services and support to customers
Analyze, recommend and implement fixes and documentation work
Perform and follow up project tasks

Requirements :

Bachelor Degree or equivalent in Computer Science plus 1year relevant working experience

Holder of vendor certification (e.g. Microsoft, Cisco)

Practical experience on implementation and troubleshooting of MS Server particularly on Exchange, SharePoint, SQL or other security & protection products is a plus

Familiar with at least two computer platforms or server products, such as Windows, Exchange, Domino, Citrix, etc.

Project experience is a plus

Excellent customer service attitude, good at reporting and self-management

Result-oriented and performance-oriented, a self-learner on new technologies

Good team player, good problem solving skills and communication skills

Applicants with years of related working experience could have academic qualification exemption.

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System Engineer • Hong Kong