Client Services Specialist II, Global Trade Solutions - Hong Kong Business

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Trade Solutions comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

We are currently seeking a high calibre professional to join our team as a Client Services Specialist II, Global Trade Solutions.

Principal Responsibilities

In this role you will

• Managing, owning and handling the new trade account opening, HSBCnet – Internet Trade Services (ITS) module : post-sales support, and developing and presenting Trade Academy, customer focused training
• Delivers AMH ’s Global Trade Solutions (GTS) CS strategy and operating model, aligned with the global GTS CS target operating model
• Contribute to achieving the overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of GTS service performance and increased clients’ usage of self-serve solutions
• Handle, own and resolve clients’ queries, issues and complaints relating to trade account opening, HSBCnet – ITS module and Trade Academy
• Coordinate with Transaction Services staff, Sales, and RMs and other internal / external staff for service performance and issues
• Provide transactional trade advisory to assigned clients, Sales and Relationship Managers (RMs), and provide input to account planning
• Provide supply chain and traditional trade related expert inputs to the clients and internal teams, as necessary, identify new potential requirements

Requirements

To be successful you will need

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.