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Incident Management - Assistant Manager
HaysHong Kong6 天前
职位描述Bachelor's degree in business, operations management, insurance, or related field. Minimum 5 years of experience in incident or operations management within the life insurance or financial services industry. Solid understanding of life insurance products, operations workflows, and regulatory requirements in the region. Strong leadership and stakeholder management skills, especially during high-pressure situations. Excellent analytical,munication, and problem-solving abilities. Familiarity with incident tracking tools, ITIL practices, and operational risk management frameworks is a plus. Experience working in a highly regulated insurance environment. Strong documentation and reporting capabilities.
Responsibilities
- Lead the end-to-end management of operational incidents, ensuring timely identification, escalation, investigation, resolution, and post-incident reviews.
- Act as the centralmunication point during incidents, engaging relevant stakeholders across business, IT, customer service,pliance, and third-party providers.
- Monitor key metrics and performance indicators to identify incident trends and rmend preventative measures.
- Maintain the incident management framework, policies, and documentation in line with regulatory requirements and internalernance.
- Prepare and deliver regular incident reports and root cause analysis to senior management.
- Coordinate closely with risk,pliance, and audit teams on incident handling, reporting, and remediation.
- Support business continuity and disaster recovery processes when incidents impact service delivery.
Qualifications & Skills
Preferred Attributes
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Assistant Manager • Hong Kong