Assist to manage the operation of Housekeeping including Laundry to ensure high quality standards are maintained
Handle all guest complaints and requests immediately and tactfully
Conduct counselling, training, disciplining and interviewing of staff to maintain the efficiency of staff performance
Inspect and offer solutions to problems of operation, system, manpower, policy and procedures to superior to ensure the standard of service is maintained according to hotel objective
Control & supervise all store requisition, inventory and purchase request to ensure supplies are replenished with the approved budget
Plan and supervise all programs of maintenance, general cleaning, linen cleaning, Carpet, Marble & Upholstery cleaning by daily inspection to ensure the cleaning and maintenance program are followed and carried out
Requirements
Minimum 8 years experiences in hotel Housekeeping including 3 years in a managerial role
Knowledge of hotel Housekeeping procedures
Strong leadership ability, able to manage a diverse team
Good communication, training, delegation and controlling skills
Ability to build positive relationship with other departments